FOOD & BEVERAGE INDUSTRY
In keeping with WDA's and NEA's vision of higher hygiene standards when handling food, it is compulsory for all food handler to attend and certified competent with the WSQ Follow Food & Beverage Safety and Hygiene Policies and Procedures course in order for them to handle Food & Beverage in Singapore. This course will introduce the concept of micro-organism, personal hygiene, maintenance of food preparation equipment and areas, how to prepare food safely, handle food safely and store food safely.
Approved Training Courses
- WSQ Follow Food & Beverage Safety and Hygiene Policies and Procedures - 9 hrs
Specialised Course
Course Outline
The old adage of customer is KING still holds. More than anything else, it’s the customer that determine between success and failure of the organisation. With increasing competition in the market, organisations today have to deliver the total customer experience to differentiate and succeed.
Skillmaster will provide the tools, expertise and techniques, in transforming customer service complaints and breakdowns into WOW experiences, rendering service at its epitome best.
On successful completion of this workshop, participants will have the knowledge and skills to manage complaints and lapses in customer service with the aim of customers retention and re- gaining back the loyalty of a lost confidence.
About the Trainer
Abraham Judah, has more than 35 yrs of industry experience in customer service with Singapore Airlines, a service ICON. With his wealth of experience in the service industry and vast exposure with people of global profile, his expertise in training rendered would be equal to the best and 2nd to none in the local scene. His domain expertise in customer service would be beyond mere theories but what works.
Training Course
- Handling Difficult Customers
- Rendering Quality service the DIFFERENTIATOR
Please call/email us for more enquiries!
SERVICE LITERACY TEST - CONVERSATIONAL ENGLISHTUTORIAL COURSE
The Service Literacy Test (SLT) is developed for Work Permit Holders in the Retail, Hotel and Food & Beverage sectors, where the ability to communicate in English is essential for delivering good and effective service.
From 1 July 2010, Ministry of Manpower (MOM) mandates that Work Permit Holders in these sectors will have to pass the Service Literacy Test in order to qualify for skilled levy status, in addition to the current skilled status requirements.
Skillmaster conducts a min. 36 hours tutorial course for candidate wishing to undertake on the Service Literacy Test (Spoken and Listening). This tutorial course can only commence with a minimum intake of 10 candidates.
Training Course
- Service Literacy Test - Conversational English Tutorial Course
Please call/email us for more enquiries!
* You may wish to refer to MOM Website to check whether your WPH is required to pass SLT to qualify for the WP skilled status.
Training room available for rental
- Cost of $200 per day (9am to 6 pm), inclusive of 2 refreshments
- Half day training can be arranged
- Possible arrangement to start earlier and end later
- Fully furnished room with tables and chairs
- Basic stationeries, projector, flipchart board with flipchart papers, white board with markers
- Rectangular classroom able to accomodate up to 20 paxs
Skillmaster Training Centre Pte Ltd was founded on January 2003. With 8 years experiences in the training industry, we've grown from a small humble training centre to a reputable Approved Training Organisation.
At Skillmaster Training Centre, we believe in creating a more supportive and flexible workplace which allows employees to manage both personal and work commitments efficiently. With the flexible work arrangement scheme, we support our employees in achieving the optimum performances at work, adequate family support, unleash their potential for innovation and creativity work ideas and job security for their future.
We value your family as much as our family.
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